
Frequently Asked Questions
Integration serves as the seamless communication bridge between our Warehouse Management System (WMS) and your sales channels. This facilitates the direct retrieval of sales data from your linked channels, enabling a swift and efficient transfer of orders to our team. Not only does the integration streamline the order process, but it also empowers us to synchronize stock levels between our warehouse and your sales platforms.
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Through this integration, we ensure that accurate product availability is maintained on your sales sites. The system operates seamlessly across various platforms, allowing you to conveniently monitor and manage your stock levels centrally within our system. In essence, our integration is designed to optimize eCommerce fulfilment services, providing real-time visibility into inventory across multiple warehouses and enhancing the speed and accuracy of order fulfilment.
Our software automatically updates inventory levels across all sales channels in real-time, ensuring accuracy and preventing overselling.
Yes, we offer onboarding training and provide detailed documentation to ensure you can use the software effectively. Our support team is also available to assist with any questions you may have.
Order processing is the workflow involved in receiving, managing, and fulfiling customer orders—from the moment an order is placed to when it's shipped and delivered. Our software streamlines the entire order processing cycle by consolidating orders from multiple e-commerce platforms, marketplaces, and courier services into one easy-to-use dashboard. This automation reduces errors, eliminates manual data entry, and speeds up fulfilment, helping your business process orders more efficiently and accurately. Whether you're handling a few orders a day or thousands, our solution ensures smooth and scalable order processing.
Order management is the process of receiving, tracking, and fulfilling customer orders across various sales channels. An efficient order management system helps e-commerce businesses automate tasks like inventory updates, shipping, and customer notifications, reducing errors and saving time.
By centralizing your order management, you can gain real-time visibility into your operations, streamline fulfilment, and improve customer satisfaction. Our platform simplifies order management for e-commerce, allowing you to handle orders from multiple marketplaces, websites, and courier services—all in one place. This not only enhances your workflow but also supports scalable growth as your business expands.
Blue30 combines fast, reliable 3PL services with unmatched communication and a personal touch. You'll have direct access to frontline teams, receive real-time updates on inbound and outbound activity, and work with a dedicated account manager.
Ecommerce fulfilment is the process of storing, picking, packing, and shipping online orders to customers. At Blue30 Fulfilment, we handle the entire logistics process for DTC and B2B brands—from receiving inventory to delivering parcels quickly and accurately across the UK and worldwide.
Our fulfilment centre is based in the Thames Corridor, just 40 minutes from Central London. This prime location gives us fast access to London, major UK road networks, and key ports like London Gateway—enabling efficient domestic and international shipping.
A 3PL (third-party logistics) provider handles your warehousing, order fulfilment, and shipping. By outsourcing to a 3PL like Blue30, you can focus on growing your brand while we manage your logistics efficiently.
Fulfilment costs can vary depending on the 3PL provider and the level of service you require. Since every brand has unique needs, most 3PLs—including Blue30 Fulfilment—offer custom pricing rather than a one-size-fits-all model. Get a tailored quote based on your exact requirements by contacting us below.
A fulfilment service typically includes picking, packing, and dispatching orders. To support these core activities, services such as goods-in processing, warehousing, and storage are also provided. At Blue30 Fulfilment, we go beyond the basics—offering a wide range of fulfilment solutions, from custom packaging to ISO container devanning. No two brands are the same, and neither are their fulfilment needs—our services are tailored to match your unique requirements.
We are Blue30, an Amazon FBA prep centre based in Essex. Our company has been built by experienced sellers, who recognised an opportunity to provide a greater service to Amazon sellers than what is out there at present.
A prep centre is a business that offers a product preparation service to Amazon FBA sellers, saving them valuable time and energy so that they are able to focus on other aspects of the business.
As a prep centre, we recieve your products, quality assure them, create the shipping plan, prepare them to the Amazon requirements and dispatch them to the relevant Amazon fulfilment centres.
No, there is not a minimum number of units that we require you to sell to be able to use our services like other prep centres. We look at the bigger picture and the long term prospects, so will support you in your growth to develop an amazing company that is sending thousands of units per month!
As a company, we pride ourselves on our transparency, so all of our pricing plans can be found above on the website.
No, there is no minium contract length, we do just have a 14 day cancellation notice period.
Yes, our services are suitable for wholesale and private label sellers. If you have specific needs that are not reflected in our pricing online, please book a free consultation so that we are able to discuss a bespoke structure.
Please book a free, no obligation consultation with a member of our friendly team via our booking system.
In this consulation, our team will discuss the best options for you and establish how we can help your business going forwards.
Here at Blue30, we pride ourselves on our processes and attention to detail. Every product receives a 360 degree inspection when being checked in. If there is a disrepency in quantity of units sent, or damage to an item, the check in staff will take photographic evidence and send this across to you via your Slack channel, so that you are able to raise this with the retailer.
With damaged stock, we provide you with the option of having the good sent back to the retailer, to your home address or destroyed.
We have taken the decision to create all shipping plans for our clients. This speeds up the process and removes further leg work from our clients, as we are able to manage the inventory to hand in a systemised and efficient approach.
This reduces the communication and admin hours required from yourself and maximises the box weight and sizes that are sent to Amazon.
Yes, to manage your shipping plans we do require restricted access to your seller central account.
This allows us to effectively create and dispatch the shipping plans on your behalf.
You are able to monitor your inbound orders via your personal inventory tracker.
You are able to track the progress of your orders in real time via your personal inventory tracker.
Once an order has been checked in, the check in date and quanitity will be updated.
Once an item has been dispatched to Amazon, your montly expense tracker will be updated with a comprehensive shipping plan breakdown
We charge a monthly fee to secures your place with us. We only have a certain capacity and we need to insure that the space is used as other will be waiting for a space to become available.
It also covers all of your communication channel and software needed to provide the service.
We also offer a high level of service that we can not deliver solely based on prep fees alone. As these fluctuate and we need some consistency to be able to staff and manage our service.
We feel that it is fairer to our clients if we charge a fixed and transparent monthly fee, rather than inflated prep costs that would cost more in the long run.
As standard, the majority of sellers will prep in house to start with to gain an understanding of the process and to grow their capital, however, each persons situation is different, so the right time to join a prep centre differs from one person to another.
Our best piece of advice on this would be to make sure you have analysed your figures and incorporated your prep fees, so when you do take the leap, your margins are not heavily impacted.
By using Amazon, you will still have to handle the products, create the shipping plans, box the products (un-prepped) and ship them into Amazon in hope that the goods arrive in one piece, before then waiting for Amazon to prep these products on your behalf.
With Blue30, we take all of the stress and the leg work out of the prep element of the business, by providing a premium start to finish prep service.
Our prices may look higher than what Amazon charge for the prep, however the Amazon charges would not take into consideration the cost of boxes, void filler, tape and the time spent on labour.
We do offer bunlding and multipack prep as a standard service.
The pricing can be found via our homepage for each band.
It is no secret that the majority of prep centres are owned by active sellers, mainly due to their love and passion for the industry, however we do understand and appreciate why this may cause some concern.
Blue30 is a professional organisation and is a seperate entity to our other businesses. You can rest assured that all product and client information is strictly confidential as outlined in our terms and conditions and agreement between Blue30 and their clients.
Putting the agreements and terms and conditions aside, this industry is built around a great community of people and trust plays a massive part.
We do accept pallet delivery and have sufficient space, resources and equipment to handle and manage your pallet deliveries effectively and efficiently.
We are fortunate to have the space and resources availble to take delivery of shipping containers. This service would be on a bespoke pricing structure, so please feel free to contact us for a quote.
We do provide long term storage for our clients. This service would be pre agreed with your Blue30 account manager prior to the shipments being accepted.
We charge £3 per square meter per week for long term storage.
Unfortunately we are not able to offer this option. This is due to the storage that would be required for the boxes and keeping track of who's boxes are for who. Also not all boxes that are received arrive in good condition and are not doubled walled so can not always be used.
At this moment in time, we do not fulfill FBM orders. We are currently in the process of analysing suitable WMS systems to support 3PL services that would suport FBM.
At this moment in time we do not offer a 3PL fulfilment service, however we are currently in the process of anaylising suitable WMS systems. Once we have the infastructure in place, we will provide a 3PL service for FBM, eBay and shopify sellers.
No, that is one of the great parts about using us as a prep centre. We have the systems and infrastructure in place to support sellers from all around the world.
At Blue30, being open, honest and trust worthy is one of our core values and something that we truly value.
Accidents can happen and if they do, we will contact you to inform you of the damages caused. Once we receive the invoice from you showing the cost of goods, we will reimburse the cost of goods.
Product dispatch will not exceed 72 hours, however our experienced teams consistently reach and exceed our KPI of 48 hours.
The billing month runs from the 1st day to the last day of the month. Payments are due 10 days after the invoice date.
Of course, we always enjoy meeting clients face to face as it is a great opportunity to provide a greater understanding of what we do.
We hope you can appreciate that there will be areas that you are not able to visit, due to the privacy and sensitivity of client stock, but do not worry, there will still be plenty for us to show you!
As a client of Blue30, you will be able to contact our teams and they will also be able to contact you within our working hours on a pretty live chat basis.
Our facility is secured with full CCTV and a Grade 2 security and alarm system.
This alarm system includes:
- Shock sensors
- Motion sensors
- 24/7 Arc monitoring
- Direct link to the Police
- Guard response
- NSI Gold Certified
Our clients and their stock are our priority and as a company, we strive on always developing and evolving the ways that we can tbest protect their stock.
Yes, your stock is insured by us whilst in our facilities.
Yes we do provide a Hazmat service. However we do not handle any type of paint.
Yes we do offer a forwarding service are really competitive rates so please drop us a message and we will be able to provide you with a quote.
Blue30Direct is our own Direct shipping method into the main Amazon FCs.
We cover BHX1,LBA4 and EUK5 with XLP1 covered as part of our package price.
Between these 4 sites 80% of all of our outbound shipments go. Where we ship directly Amazon does not split the shipment between locations as they do via UPS. This means that there is less chance of Amazon allocating your stock to a different FC. On the rare occasion that SC does do this we offer a 20% discount on the SC partner UPS shipping price on our package 3 that offers even more saving.
As your shipments will be delivered direct to the Amazon FCs weekly or twice weekly there will be no transit times within courier networks. This means that your shipment can be created, prepped, sent and checked into Amazon the same day making your goods available to sell on Amazon even faster.
