Blue30 Ltd trading as Blue30 Fulfilment ("Blue30 Fulfilment", "we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, use our client portal, or engage our fulfilment and logistics services.
By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect and process the following types of personal information:
Information You Provide
When you contact us, request a quotation, submit an enquiry, create an account, or use our services, we may collect:

• Name

• Company name

• Job title

• Email address

• Telephone number

• Billing and correspondence address

• Information contained in enquiries or communications

• Account and client portal details

Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Referral source

• Website usage information

• Pages visited and time spent on the website

• Cookie identifiers

2. How We Use Your Information
We use personal information to:

• Respond to enquiries and requests

• Provide quotations and business proposals

• Deliver fulfilment, warehousing, logistics, and related services

• Manage customer accounts and client portal access

• Communicate regarding services and support

• Improve website functionality and user experience

• Monitor website performance and security

• Comply with legal and regulatory obligations

• Prevent fraud and unauthorised activity

• Send marketing communications where permitted by law

3. Client Portal
If you are provided with access to our client portal, we may process information relating to:

• User account details

• Login activity

• Order and shipment information

• Inventory records

• Customer support interactions

This information is used to provide access to portal services, maintain account security, and support fulfilment operations.

4. Lawful Basis for Processing
Under UK GDPR and applicable data protection laws, we process personal information on the following lawful bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent, where required

• Protection of vital interests where applicable

5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:

• Courier and logistics providers

• IT and software providers

• Cloud hosting providers

• Professional advisers

• Payment service providers

• Regulatory authorities where required by law

We do not sell your personal information to third parties.

6. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.
Cookies may be used to:

• Remember user preferences

• Improve website performance

• Monitor website traffic

• Support security measures

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Marketing Communications
Where permitted by law, we may send information about our services, industry updates, or promotional content.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in communications or by contacting us directly.

8. Data Retention
We retain personal information only for as long as necessary to:

• Provide our services

• Maintain business records

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce contractual rights

When personal information is no longer required, it will be securely deleted or anonymised.

9. Data Security
We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

10. International Transfers
Where personal information is transferred outside the United Kingdom, we will take appropriate measures to ensure that suitable safeguards are in place and that information remains protected in accordance with applicable data protection laws.

11. Your Rights
Subject to applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict or object to certain processing activities

• Request transfer of your information

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant data protection authority

12. Children's Privacy
Our website and services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.

13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be published on this page with a revised "Last Updated" date.

15. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact:
Blue30 Fulfilment
Email: info@blue30.co.uk